Elisa equals to afternoon of queuing

Yesterday I returned to the office after holidays. More about the feelings on the Post-holiday blues blog…

Anyway, after writing this post the amazing thing was that the return wasn’t that bad at all. The moment I stepped in the door of our office I remembered that I actually liked my job and my colleagues! Rather simple.

Also there was no caos or stress awaiting me, only suntanned colleagues and a relaxed atmosphere. So, today it was a lot easier to ride the bike to work in the morning.

Although my old anxiety remains, the one that tells that one these days I have to try something of my own… but till that day, and The Big Idea of what I actually want to do, my work is just fine.

However, the only setback at the office was that my work mobile phone (Nokia Lumia 800) had died during the vacation. No sign of life. This meant afternoon of queuing at Elisashopit in the centre of Helsinki. Elisa is one of the two big tele operators in Finland (the other one being Sonera).

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I spent about an hour waiting for my turn, with lots of other people. This wasn’t the first time I was doing this in my life, and it’s equally bad when you try to call to Sonera/Elisa customer service. The waiting times are amazingly long! Once again I asked myself the eternal question: why?

This problem has been going on for years so it’s kind of a national joke already. Everyone knows that the service is very very slow.

So would it be a completely unrealistic idea to hire at least one more person for every shop to serve the customers? This would surely make the customer satisfaction rates go up and in the end everyone would be happier – especially the poor customer service staff who have to listen to all the complaints.

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